Shipping Policy
We are committed to getting your order to you as quickly and reliably as possible.
Shipping Rates & Costs
Standard Shipping is free on all orders (both domestic and international).
Order Processing & Handling Time
We pride ourselves on fast fulfillment from our location in Hampton, VA.
- Domestic (USA): 0–1 business day (Monday – Sunday)
- International: 0–1 business day (Monday – Sunday)
- Order Cut-off Time: 06:00 PM (EST)
Orders placed after the cut-off time will be processed the next business day.
Transit Time & Delivery
- Domestic Delivery: 3–4 business days
- International Delivery: 6–12 business days
Delivery times are estimates and may vary depending on location and carrier delays.
Shipping Carriers
We use reliable carriers including USPS, UPS, and FedEx to ensure your package arrives safely.
All orders include tracking so you can monitor your shipment in real time.
Tracking Your Order
Once your order ships, you will receive an email with a tracking link.
Please allow up to 24 hours for tracking updates to appear.
Address Changes & Delivery Issues
- Please double-check your shipping address at checkout
- We are not responsible for incorrect addresses provided by customers
- If tracking shows “Delivered” but not received, contact the carrier first
- You may also contact us within 24 hours for assistance
Contact Information
For any shipping-related questions, contact us at:
info@stoolby.com
